Frequently Asked Questions

Provisions is Feather River Food Co-op's online wholesale ordering platform. It gives members, local businesses, and community organizations access to a wide range of products at wholesale prices, with orders placed online and picked up in store.

Provisions currently carries products from UNFI, Co+op Deals, and Co+op Basics. Feather River Food Co-op plans to expand this offering to include products from local and regional suppliers. Browse the homepage to see what is currently available.

Provisions gives you wholesale discounted pricing on all products available in-store, as well as access to products not available in-store. Most items are ordered by the case or in larger quantities. Orders are placed online in advance and picked up in store on a set schedule.

Feather River Food Co-op members can set up a household account. Local businesses, restaurants, schools, nonprofits, and other organizations can apply for a business account.

Visit our Sign Up page to get started. Household members will receive an activation email once their account is set up. Business applicants will be contacted by our team to complete account setup and confirm pricing.

Check your spam or junk folder first. If you still cannot find it, contact us and we will get you sorted out.

You can access Provisions directly at your co-op's Provisions site. We also recommend bookmarking the link for easy access.

Browse the supplier collections of products, add items to your cart, and place your order before the supplier's order deadline. For a step-by-step walkthrough, visit our How to Shop page.

There is no minimum order amount. Most items are only available in case quantities, for example: cases of 12 cans of beans or 6 bottles of salad dressing. Some categories, like wellness products, are available in smaller quantities. The minimum order quantity is shown on each item listing.

If an item is unavailable at the time of fulfillment, it will be removed from your order and you will not be charged for it. We do not back-order items. You are welcome to place an order for the item in a future order. We will let you know if a product is expected to be out of stock long-term.

Yes. You can view your order history under "My Account" and quickly reorder items from your account. You can also save items to a favorites list for easy access.

Our catalog is updated regularly but may not always reflect real-time supplier inventory. If you think a product is missing, contact us and we will do our best to help.

Provisions pricing has a Base Price with additional discounts depending on your membership and/or business status. Base prices are lower than retail for most items. For full details, visit the Household Guide or Business Guide.

Co+op Deals is a national co-op program offering rotating sale prices on a variety of products. These promotions are available on Provisions. Due to order lead time, Co+op Deals sale periods on Provisions begin and end earlier than in-store dates. Current deal dates are listed on the homepage and at the top of the Co+op Deals collection page.

Co+op Basics is a national co-op program offering a consistent selection of everyday staples at reliably low prices year-round.

Products are already priced with wholesale member discounts included. Additional member discounts do not stack on top of Provisions pricing. Owner rewards points do not accrue on Provisions purchases.

Your payment method is entered at checkout but is not charged when you place your order. Your card is charged once your order has arrived, been reviewed by our staff, and marked as ready for pickup. You will receive a confirmation email at that time.

You will receive an email notification when your order has arrived and is ready for pickup.

All orders are picked up from the co-op receiving area. When you arrive, let the Customer Service know you have a Provisions order waiting and they will assist you. Please do not attempt to go into Receiving without a Feather River Food Co-op employee. Please pick up your order in a timely manner after receiving your notification.

Please review your cart carefully before submitting an order. Provisions items are only returnable if they arrive damaged and have not yet left the co-op premises. If your order arrives damaged, let us know before leaving and we can process a return. Provisions items are not returnable once they have left the co-op.