How to Shop Provisions
New to Provisions? Here is everything you need to place your first order, from browsing the catalog to picking up in store.
How It Works
Three steps from browsing to pickup.
1. Browse and order
Search the catalog, add items to your cart, and check out before the weekly order deadline.
2. We receive and prep
Your order ships from the supplier to your co-op. We receive it and organize it for pickup.
3. Pick up at the co-op
Come to the store on your scheduled pickup day. We will have your order ready and waiting.
Step by Step: Placing Your First Order
Step 1: Sign in to your account
Go to your co-op Provisions and sign in. If you have not activated your account yet, check your email for an activation link or visit our Sign Up page.
Step 2: Browse the catalog
From the homepage, select a supplier to start browsing. You can use the search bar to find specific products, or use the filters to narrow results by category, dietary preference, and more.
Each supplier card on the homepage shows the current order deadline and pickup day so you know how much time you have before placing your order.
Step 3: Add items to your cart
Select a product to view its details, including pricing, case quantity, and volume discount tiers. Add the item to your cart. Most items are available in case quantities only. The minimum order quantity is shown on each listing.
Step 4: Review your cart
Before checking out, review your cart to confirm your items and quantities. Your discount will be applied automatically. You will see the discounted price reflected at checkout.
Step 5: Place your order
Enter your payment details and submit your order before the supplier deadline. By submitting your order, you are agreeing to pay for it. Your card will not be charged until your order has arrived and is ready for pickup.
Step 6: Wait for your pickup notification
You will receive a confirmation email when your order has arrived and is ready for pickup. Orders are picked up from our backstock area. Let a cashier know you have a Provisions order and they will call a Customer Service to assist you.
Tips and Tools
Once you are comfortable with the basics, here are a few ways to get more out of Provisions.
Save items to your favorites
Use the heart icon on any product to save it to your favorites list. This makes it easy to find the items you order regularly without searching every time.
Reorder from your order history
Your past orders are saved in your account. You can browse your order history and quickly add previous items back to your cart, saving time on repeat orders.
Use search and filters effectively
The search bar works best with specific product names, brands, or keywords. Use the category and dietary filters to narrow results when you are browsing broadly. If you are looking for sale items, browse the Co+op Deals collection directly from the homepage.
Keep an eye on deadlines
Each supplier has its own order window. Check the homepage supplier cards for current deadlines so you do not miss a cycle. Co+op Deals sale periods also have their own start and end dates listed on the homepage and the Co+op Deals collection page.
Need Help?
If you have questions or run into any issues, visit our FAQ or contact us and we will be happy to help.
Want to understand pricing and policies? Read the Household Guide or Business Guide for your account type.